Privacy and Cookie Policy (GDPR)

The privacy policy below applies to all website visits, transactions, and agreements with Computerdokter, Columbusstraat 79a, 2561 AC The Hague.

Version 01-05-2024

We respect the privacy of our customers and visitors to our websites and ensure that the personal information you provide is treated confidentially. You can read below how we do this and what personal data we collect from you for which purposes.

Use of Personal Data

When entering into a contract with us for repairs, purchases, and/or sales, and when using our website www.computerdokter.nl (and all related pages), we receive certain data from you. This may include personal data. We do not use cookies on the website.

We store and use only the personal data you provide directly as part of the service you requested (e.g., via the contact form, to create an account, or when filling out a repair form) or when it is clear that the data is provided to us for processing.

We do not use your personal data for other purposes unless you have given prior consent, or we are permitted or required to do so by law or contractual obligations.

Purposes of Use

To serve you optimally, it is sometimes necessary to store your personal data. We use your personal data for:

• Performing contracts, transactions, and services;
• Customer relationship management, including contacting you if desired;
• Gaining insights into the use of our website;
• Product and service development;
• Determining strategy and policy;
• Investigating illegal activities concerning us, our relationships, and/or employees if necessary;
• Sending a newsletter.

Description of Personal Data

For the purposes mentioned above, we will process the following personal data:

• Name and address;
• Company information;
• Position;
• VAT number;
• Gender;
• Email address;
• (Mobile) phone number;
• Memberships of legal entities with which we maintain relationships.

Retention Periods

We do not retain your personal data longer than necessary to achieve the purposes stated in this privacy policy.

Confidentiality & Disclosure to Third Parties

We treat your personal data confidentially. The personal data collected through our website will not be shared with third parties for their direct marketing purposes. Furthermore, we will not share your data with other parties unless you have given prior consent, it is necessary for the contract execution, or we are permitted or required to do so by law or contractual obligations.

Data Security

We use careful security procedures to protect the processed data, including preventing unauthorized access to this data. We ensure that only necessary persons have access to your data and that access to your personal data is protected. We use at least a TLS connection for this purpose.

Your Legal Rights

If you have questions or want to know what personal data we have about you, you can always contact us. You can do this via the email form on this website, by sending an email to info@computerdokter.nl, or by calling us at +31 70 362 09 63 or contacting us via WhatsApp or SMS at +31 648 0800 70.

You have the following rights

• Receive an explanation of what personal data we have and what we do with it;
• Access the exact personal data we have;
• Correct errors;
• Delete outdated personal data;
• Withdraw consent;
• Object to specific uses;
• Data portability.

Please note that you should always clearly state who you are by attaching a copy of your ID so that we can ensure that we do not modify or delete data of the wrong person.

Changes to This Privacy Policy

We reserve the right to change this privacy and cookie policy. Changes will be published on our website. It is therefore recommended to consult this policy regularly to stay informed of any changes.

Contact Information

CreaCom ICT / Computerdokter, Columbusstraat 79a, 2561 AC The Hague (office address), Chamber of Commerce The Hague 27 147479

Data Protection Authority

Of course, we are happy to help if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to file a complaint with the Data Protection Authority against our processing of your personal data. You can contact the Data Protection Authority for this.